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Our support team is ready to help with setup, billing, connection issues, and anything else that gets between you and a safer internet.
Knowledge Base
Guides and step-by-step articles are coming soon.
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SECURE CUSTOMER PORTAL
Frequently asked questions
Quick answers to the questions our support team receives most often.
How do I install BonusGuardVPN on my device?
Download the app for your platform, sign in with your BonusGuardVPN account, choose a server, and select Connect. Setup guides for each platform will be added to the Knowledge Base.
Which devices and platforms are supported?
BonusGuardVPN is designed for major desktop and mobile platforms. Visit the Downloads page to see the latest available apps and installation packages.
Why is my VPN connection slower than usual?
Try a nearby server, switch networks, restart the app, and confirm no other downloads are using your bandwidth. If the issue continues, include a speed test and your device details in a ticket.
Can I use BonusGuardVPN for streaming?
Yes. Availability can vary by service and location, so connect to a suitable server and refresh the streaming app. Contact support if a specific service is not working.
How do I change or cancel my subscription?
Sign in to the customer area to review your active subscription, invoices, and available billing actions. Our billing team can help if an option is unavailable.
What is the refund policy?
Eligible purchases are covered by the refund terms shown during checkout and in our Refund Policy. Submit a billing ticket with your order email so the team can review your request.
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