{"id":61768,"date":"2026-08-17T11:06:05","date_gmt":"2026-08-17T11:06:05","guid":{"rendered":"https:\/\/bonusguardvpn.com\/support-center-2\/"},"modified":"2026-08-17T11:06:05","modified_gmt":"2026-08-17T11:06:05","slug":"support-center-2","status":"publish","type":"page","link":"https:\/\/bonusguardvpn.com\/zh-hans\/support-center-2\/","title":{"rendered":"\u652f\u6301\u4e2d\u5fc3"},"content":{"rendered":"<style>\n.bgv-support{--navy:#10243f;--blue:#2f98ef;--blue2:#126bce;--pale:#f3f9ff;--line:#dceaf7;--muted:#60728a;color:var(--navy);font-family:Manrope,sans-serif;overflow:hidden}\n.bgv-support *{box-sizing:border-box}.bgv-wrap{width:min(1180px,calc(100% - 40px));margin:auto}.bgv-hero{padding:72px 0 54px;background:radial-gradient(circle at 80% 35%,#dff1ff 0,transparent 27%),linear-gradient(180deg,#fff,#f7fbff)}\n.bgv-hero-grid{display:grid;grid-template-columns:1.05fr .95fr;gap:54px;align-items:center}.bgv-eyebrow{display:inline-flex;align-items:center;gap:8px;padding:7px 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0}.bgv-kb-grid,.bgv-form-grid{grid-template-columns:1fr}.bgv-field-full{grid-column:auto}.bgv-panel{border-radius:18px;padding:20px}.bgv-powered{align-items:flex-start;flex-direction:column}.bgv-cta{padding:34px 25px}.bgv-cta h2,.bgv-section-head h2{font-size:31px}}\n .bgv-status.error{background:#fff1f1;color:#9e2525}.bgv-status.success{background:#ecfbf2;color:#176b3a}.bgv-hp{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;overflow:hidden!important}.bgv-submit[disabled]{opacity:.7;cursor:wait}\n\/* Theme-aligned, top-to-bottom support flow *\/\n.bgv-support h1,.bgv-support h2,.bgv-support h3,.bgv-support p,.bgv-support input,.bgv-support select,.bgv-support textarea,.bgv-support button{font-family:Manrope,sans-serif}.bgv-support h1,.bgv-support h2{font-weight:700}.bgv-workspace{grid-template-columns:1fr;gap:42px}.bgv-panel{padding:42px;border-radius:20px}.bgv-panel h2{font-size:36px;font-weight:700;line-height:1.2;letter-spacing:-.03em}.bgv-panel-intro{font-size:16px}.bgv-kb-grid{grid-template-columns:repeat(4,1fr);gap:18px}.bgv-kb{min-height:190px;padding:22px}.bgv-kb strong{font-size:17px;font-weight:700}.bgv-search{max-width:760px;margin:0 0 28px}.bgv-search input{height:54px}.bgv-search button{border:0;border-radius:11px;padding:0 24px;background:var(--blue2);color:#fff;font-weight:700;cursor:pointer}.bgv-search button:hover{background:#0d5eb8}.bgv-search-status{min-height:22px;margin:-16px 0 22px;color:var(--muted);font-size:14px}.bgv-kb[hidden]{display:none}.bgv-ticket-panel{background:linear-gradient(180deg,#fff,#f8fbff)}.bgv-form-grid{max-width:920px}.bgv-faq{border-top:1px solid var(--line)}\n.bgv-kb-grid{grid-template-columns:repeat(3,1fr)}.bgv-kb-all{display:flex;justify-content:center;align-items:center;max-width:360px;margin:28px auto 0;padding:14px 22px;border:1px solid var(--blue);border-radius:11px;color:#167dd7!important;text-decoration:none!important;font-weight:700;transition:.2s}.bgv-kb-all:hover{background:#eef7ff;transform:translateY(-1px)}\n@media(max-width:900px){.bgv-kb-grid{grid-template-columns:repeat(2,1fr)}.bgv-panel{padding:30px}}\n@media(max-width:620px){.bgv-kb-grid{grid-template-columns:1fr}.bgv-search{display:grid;grid-template-columns:1fr}.bgv-search button{height:50px}.bgv-panel{padding:22px}.bgv-panel h2{font-size:30px}}\n<\/style>\n<p><main class=\"bgv-support\"><\/p>\n<section class=\"bgv-hero\">\n<div class=\"bgv-wrap bgv-hero-grid\">\n<div><span class=\"bgv-eyebrow\">Human support \u00b7 Quick paths<\/span><\/p>\n<h1>Real people. Real help.<br \/>We&#8217;re here for you.<\/h1>\n<p>Our support team is ready to help with setup, billing, connection issues, and anything else that gets between you and a safer internet.<\/p>\n<div class=\"bgv-proof\"><span><i>\u25c9<\/i> Human support<\/span><span><i>\u2713<\/i> Clear, practical answers<\/span><\/div>\n<\/div>\n<div class=\"bgv-visual\" aria-hidden=\"true\">\n<div class=\"bgv-orbit\"><\/div>\n<div class=\"bgv-agent\">\n<div class=\"bgv-chat\"><\/div>\n<p><svg viewBox=\"0 0 260 220\"><circle cx=\"130\" cy=\"74\" r=\"47\" fill=\"#ffd4b8\"\/><path d=\"M84 79c-3-49 20-68 50-68 42 0 55 29 48 74-8-14-22-24-40-29-18 13-37 20-58 23z\" fill=\"#183d66\"\/><path d=\"M73 210c3-67 28-94 59-94 34 0 59 27 62 94\" fill=\"#248fe8\"\/><path d=\"M105 118c4 24 46 24 51 0v31c-13 14-38 14-51 0z\" fill=\"#ffc4a3\"\/><path d=\"M88 65c-22 2-28 49-3 58\" fill=\"none\" stroke=\"#1e75c5\" stroke-width=\"9\" stroke-linecap=\"round\"\/><path d=\"M177 65c23 2 28 49 3 58\" fill=\"none\" stroke=\"#1e75c5\" stroke-width=\"9\" stroke-linecap=\"round\"\/><path d=\"M179 119c-10 20-31 24-45 23\" fill=\"none\" stroke=\"#1e75c5\" stroke-width=\"5\" stroke-linecap=\"round\"\/><circle cx=\"131\" cy=\"142\" r=\"5\" fill=\"#1e75c5\"\/><path d=\"M112 90q9 8 18 0M143 90q9 8 18 0M124 108q8 7 17 0\" fill=\"none\" stroke=\"#874d3c\" stroke-width=\"3\" stroke-linecap=\"round\"\/><\/svg><\/div>\n<\/div><\/div>\n<\/section>\n<section class=\"bgv-main\" id=\"knowledge-base\">\n<div class=\"bgv-wrap bgv-workspace\">\n<div class=\"bgv-panel\">\n<h2>Knowledge Base<\/h2>\n<p class=\"bgv-panel-intro\">Find answers across all BonusGuardVPN articles and setup guides.<\/p>\n<form id=\"bgv-article-search\" class=\"bgv-search\" action=\"https:\/\/bonusguardvpn.com\/\" method=\"get\"><input type=\"hidden\" name=\"post_type\" value=\"epkb_post_type_1\"><input id=\"bgv-article-query\" name=\"s\" type=\"search\" placeholder=\"Search all Knowledge Base articles\u2026\" aria-label=\"Search Knowledge Base articles\" required><button type=\"submit\">Search articles<\/button><\/form>\n<p class=\"bgv-search-status\">Searches article titles and content across the complete Knowledge Base.<\/p>\n<div class=\"bgv-kb-grid\">\n      <a class=\"bgv-kb\" href=\"https:\/\/bonusguardvpn.com\/knowledge-base\/category\/learning-about-bonus-guard-vpn\/\"><span class=\"bgv-kb-icon\">\ud83d\udee1\ufe0f<\/span><strong>Learning about Bonus Guard VPN<\/strong><small>Privacy, security, plans, and service information.<\/small><b>\u2192<\/b><\/a><br \/>\n      <a class=\"bgv-kb\" href=\"https:\/\/bonusguardvpn.com\/knowledge-base\/category\/account-management-and-billing\/\"><span class=\"bgv-kb-icon\">\ud83d\udcb3<\/span><strong>Account management and billing<\/strong><small>Subscriptions, payments, renewals, and account help.<\/small><b>\u2192<\/b><\/a><br \/>\n      <a class=\"bgv-kb\" href=\"https:\/\/bonusguardvpn.com\/knowledge-base\/category\/setting-up\/\"><span class=\"bgv-kb-icon\">\u2699\ufe0f<\/span><strong>Setting up<\/strong><small>Installation and configuration across supported devices.<\/small><b>\u2192<\/b><\/a><br \/>\n      <a class=\"bgv-kb\" href=\"https:\/\/bonusguardvpn.com\/knowledge-base\/category\/troubleshooting\/\"><span class=\"bgv-kb-icon\">\ud83d\udee0\ufe0f<\/span><strong>Troubleshooting<\/strong><small>Connection, app, error, and performance solutions.<\/small><b>\u2192<\/b><\/a><br \/>\n      <a class=\"bgv-kb\" href=\"https:\/\/bonusguardvpn.com\/knowledge-base\/category\/using-bonusguard-vpn\/\"><span class=\"bgv-kb-icon\">\ud83d\udd12<\/span><strong>Using BonusGuard VPN<\/strong><small>Servers, settings, features, devices, and everyday use.<\/small><b>\u2192<\/b><\/a><br \/>\n      <a class=\"bgv-kb\" href=\"https:\/\/bonusguardvpn.com\/knowledge-base\/category\/guides\/\"><span class=\"bgv-kb-icon\">\ud83d\udcd8<\/span><strong>Guides<\/strong><small>Step-by-step platform and device instructions.<\/small><b>\u2192<\/b><\/a>\n    <\/div>\n<p><a class=\"bgv-kb-all\" href=\"https:\/\/bonusguardvpn.com\/knowledge-base\/\">Browse the complete Knowledge Base \u2192<\/a><\/div>\n<div class=\"bgv-panel bgv-ticket-panel\">\n<div class=\"bgv-powered\">\n<div>\n<h2>Submit a support ticket<\/h2>\n<p class=\"bgv-panel-intro\">Tell us what happened and our team will help.<\/p>\n<\/div>\n<p><span class=\"bgv-badge\">SECURE CUSTOMER PORTAL<\/span><\/div>\n<form id=\"bgv-ticket-form\" class=\"bgv-form-grid\" action=\"\/wp-admin\/admin-ajax.php\" method=\"post\">\n<div class=\"bgv-field bgv-field-full\"><label for=\"bgv-email\">Email address *<\/label><input id=\"bgv-email\" name=\"email\" type=\"email\" autocomplete=\"email\" required placeholder=\"you@example.com\"><\/div>\n<div class=\"bgv-field\"><label for=\"bgv-subject\">Subject *<\/label><input id=\"bgv-subject\" name=\"subject\" required maxlength=\"160\" placeholder=\"Briefly describe your issue\"><\/div>\n<div class=\"bgv-field\"><label for=\"bgv-department\">Department *<\/label><select id=\"bgv-department\" name=\"department\"><option>General Support<\/option><option>Account &amp; Billing<\/option><option>Technical Support<\/option><option>Privacy &amp; Security<\/option><\/select><\/div>\n<div class=\"bgv-field\"><label for=\"bgv-priority\">Priority *<\/label><select id=\"bgv-priority\" name=\"priority\"><option>Normal<\/option><option>Low<\/option><option>High<\/option><option>Urgent<\/option><\/select><\/div>\n<div class=\"bgv-field\"><label for=\"bgv-name\">Your name *<\/label><input id=\"bgv-name\" name=\"name\" autocomplete=\"name\" required placeholder=\"First and last name\"><\/div>\n<div class=\"bgv-field bgv-field-full\"><label for=\"bgv-message\">Message *<\/label><textarea id=\"bgv-message\" name=\"message\" required minlength=\"10\" placeholder=\"Include the device, app version, and any error message you saw.\"><\/textarea><\/div>\n<div class=\"bgv-hp\" aria-hidden=\"true\"><label for=\"bgv-website\">Website<\/label><input id=\"bgv-website\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/div>\n<div class=\"bgv-field-full\">\n<div class=\"bgv-ticket-note\"><span>\ud83d\udd12<\/span><span>Your ticket is submitted securely to the BonusGuardVPN support team through FOSSBilling.<\/span><\/div>\n<p><button class=\"bgv-submit\" type=\"submit\">Submit support ticket \u2192<\/button><\/p>\n<div id=\"bgv-status\" class=\"bgv-status\" role=\"status\" aria-live=\"polite\"><\/div>\n<p class=\"bgv-login-note\">Already have an account? <a href=\"https:\/\/my.bonusguardvpn.com\/login\">Sign in to review existing tickets<\/a><\/p>\n<\/div><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"bgv-faq\" id=\"faq\">\n<div class=\"bgv-wrap\">\n<div class=\"bgv-section-head\"><span class=\"bgv-eyebrow\">FAQ<\/span><\/p>\n<h2>Frequently asked questions<\/h2>\n<p>Quick answers to the questions our support team receives most often.<\/p>\n<\/div>\n<div class=\"bgv-accordion\">\n<details>\n<summary>How do I install BonusGuardVPN on my device?<\/summary>\n<p>Download the app for your platform, sign in with your BonusGuardVPN account, choose a server, and select Connect. Setup guides for each platform will be added to the Knowledge Base.<\/p>\n<\/details>\n<details>\n<summary>Which devices and platforms are supported?<\/summary>\n<p>BonusGuardVPN is designed for major desktop and mobile platforms. Visit the Downloads page to see the latest available apps and installation packages.<\/p>\n<\/details>\n<details>\n<summary>Why is my VPN connection slower than usual?<\/summary>\n<p>Try a nearby server, switch networks, restart the app, and confirm no other downloads are using your bandwidth. If the issue continues, include a speed test and your device details in a ticket.<\/p>\n<\/details>\n<details>\n<summary>Can I use BonusGuardVPN for streaming?<\/summary>\n<p>Yes. Availability can vary by service and location, so connect to a suitable server and refresh the streaming app. Contact support if a specific service is not working.<\/p>\n<\/details>\n<details>\n<summary>How do I change or cancel my subscription?<\/summary>\n<p>Sign in to the customer area to review your active subscription, invoices, and available billing actions. Our billing team can help if an option is unavailable.<\/p>\n<\/details>\n<details>\n<summary>What is the refund policy?<\/summary>\n<p>Eligible purchases are covered by the refund terms shown during checkout and in our Refund Policy. Submit a billing ticket with your order email so the team can review your request.<\/p>\n<\/details><\/div>\n<\/div>\n<\/section>\n<section class=\"bgv-cta-wrap\">\n<div class=\"bgv-wrap\">\n<div class=\"bgv-cta\">\n<div>\n<h2>Protect your privacy.<br \/>We&#8217;ll handle the rest.<\/h2>\n<p>Browse securely with fast, private BonusGuardVPN protection.<\/p>\n<\/div>\n<p><a href=\"https:\/\/bonusguardvpn.com\/zh-hans\/pricing\/\">Get BonusGuardVPN \u2192<\/a><\/div>\n<\/div>\n<\/section>\n<p><\/main><br \/>\n<script>\n(function(){var searchForm=document.getElementById('bgv-kb-search');var query=document.getElementById('bgv-kb-query');var searchStatus=document.getElementById('bgv-kb-search-status');var cards=Array.prototype.slice.call(document.querySelectorAll('.bgv-kb'));function runSearch(){var term=(query.value||'').trim().toLowerCase();var visible=0;cards.forEach(function(card){var match=!term||card.textContent.toLowerCase().indexOf(term)!==-1;card.hidden=!match;if(match)visible++;});searchStatus.textContent=term?(visible?visible+' knowledge base '+(visible===1?'category':'categories')+' found.':'No matching category found. 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